BluePrint Service offers free support to users for all of our
PlanSpace Virtual Plan Room accounts.
Technical support requests can be submitted via email at firstname.lastname@example.org,
or by telephone (800)640-4539.
Although BluePrint Service is proud to support our PlanSpace
Virtual Plan Rooms, this page has been dedicated as a first-stop
Here are a few common troubleshooting techniques that can be
used before requesting technical support.
How do I order a set of plans?
To order a complete set, simply click "Order" above the Job
Details page and complete the transaction by using the "Shopping
Cart" under the main menu.
At times, partial set orders may be permitted. You can
order partial sets by clicking the View Plans, View Specs, or View
Addenda tab and selecting individual files.
How do I download plans?
To download plans, you must be a registered user. Use the
"Register for an Account"
link to complete the registration process.
Once you are logged in to the system, a "Download" button will
appear above the Job Details page. Click "Download" once,
then use the "Download Queue" to complete your file download.
How do I print plans myself?
To print plans, simply download them. Once plans are
downloaded, they are fully functional pdf documents. You must
download Adobe Reader to
open pdf files and print.
How do I recover my username or
If you forgot your login credentials, simply use the Forgot
Plans and Specs preview will not load under View
Plans, View Specs, or View Addenda tab?
Please be certain that you have Adobe Flash loaded on your system. If
Adobe Flash is present, but files will still not load, please
notify us at email@example.com
for further troubleshooting.
When I attempt to View Download Queue, My Download
Queue does not appear on the screen.
If you are using Internet Explorer, Compatibility
View must be activated. You can activate
Compatibility View by either clicking the icon next to the address
bar, or by clicking the "Tools" menu and checking "Compatibility